• Patient and Family Advisory Council

  • What is Patient and Family Centered Care?

    Patient and Family Centered Care is a philosophy of health care based on the belief that respectful partnership among patients, their families and health care professional leads to:

    • Increased understanding and improved safety
    • Better health outcomes
    • More accessible services
    • Increased customer and staff satisfaction

    At Penrose-St. Francis Health Services, our commitment to Patient and Family Centered Care means:

    • We value patients and families as active partners in the care and we include them in care decisions.
    • We value patient and family perspectives about their care experiences and we include patients and 
         family members when we make decisions about programs and services.

    Because you are a consumer of health services, your observations and ideas about what does and does not work for you and your family are powerful tools for enhancing the quality at Penrose Hospital and St. Francis Medical Center.

    What is the Patient and Family Advisory Council (PFAC)?

    • The PFAC partners patients and families with members of the healthcare team to provide guidance on 
         how to improve the patient and family experience. As part of the PFAC process, you will be able to 
         ensure that the consumer’s point of view, perspective, and experience are not only heard, but also 
         integrated into the service and quality improvement for Penrose Hospital and St. Francis Medical 
    • The PFAC is composed of community members and hospital employees (a 50/50 mix) and strives to 
         represent the diverse culture of Penrose-St. Francis Health Services. 

    Who can become a Penrose St. Francis Patient and Family Advisory Council member?

    • Current or former patients, family members or primary caregivers of a current or former patient
    • Penrose-St. Francis Health Services associates
    • People who are enthusiastic about the health care system’s mission of excellence, quality, safety, 
         community focus and customer satisfaction
    • People who have a desire to make a positive difference for other patients and families

    Join Us!
    As a member of the PFAC, you can help design programs and services that meet real health care needs as patients and families define them.

    PFAC Opportunities 
    Patient & Family Advisory Council (PFAC)
    Helps promote Patient and Family Centered values, activities and policies throughout Penrose-St. Francis Health Services as a council member.

    Working in our hospital alongside health care associates is a great way to get involved. Orientation and training is provided. Learn more about volunteering.  

    Penrose-St. Francis Health Services invites you to become a PFAC Member.

    To learn more about the Patient and Family Advisory Council, please call 719-571-2100 or e-mail pfac@Centura.org

    You may fill out an online Application Form or download the Application Form for Patient and Family Advisors.

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