Hospital Bills & Insurance

Your Hospital Bill

Your hospital bill reflects all of the services you receive during your stay. Charges fall into two categories: a basic daily rate (your room, meals, nursing care, housekeeping, telephone and television) and charges for special services that your physician may order for you such as imaging or laboratory tests.

Penrose-St. Francis Health Services will bill your insurance company as a courtesy and will do everything possible to expedite your claim. Please remember that your policy is a contract between you and your insurance company, and you have the final responsibility for payment of your hospital bill. We have several payment options available to you.

You will receive separate bills from your physician and any consulting physicians. Any services performed by hospital-based specialists, such as anesthesiologists, radiologists, or pathologists, will be billed separately and sent to your home after your discharge. Please remember, you must file separate claim forms with your insurance company if these medical services are covered by your policy. 

For questions about a bill from Penrose-St. Francis Health services you can contact Billing/Patient Accounts Customer Service at 776.4181.  For other billing questions, see the list below.



Providers who bill separately from Penrose Hospital and St. Francis Medical Center   

Penrose & SFMC Emergency Room Physician Fees
Billed by Front Range Emergency Specialists (FRES). Please call 719-262-0511 for billing questions and to verify participation with your insurance plan.

Radiologist Fees (for the reading of x-rays)
Billed by Colorado Springs Radiologists. Please call 877-304-1299 ext. 463 for billing questions.  Please call 719-265-3760 to verify participation with your insurance plan. 

Pathologist Fees (for the reading of lab results)
Billed by Mountain States Pathology. Please call 800-374-4150 for billing questions and to verify participation with your insurance plan.

Anesthesiologist Fees
Billed by Pikes Peak Anesthesia Assoc. Please call 719-448-0981 for billing questions and to verify participation with your insurance plan.

Colorado Springs Pulmonary Consultants
Billed by Code One Billing. Please contact Gail at 719-484-0000 with billing questions for dates of service prior to 4-30-10.  For dates of service 5-1-10 to current, please call 800-395-0117 or 303-280-2882 for billing questions and to verify participation with your insurance plan.

Cardiologist Fees
Billed by Colorado Springs Cardiologists. Please call 719-634-6671 for billing questions and to verify participation with your insurance plan.

AMR Ambulance Service
Please call 800-913-9106 for billing questions and to verify participation with your insurance plan.

Penrose Community Urgent Care
Facility fees:  888-269-7001 (Penrose Billing Office)
Physician fees:  Please call Team Health at 888-952-6772 for billing questions and to verify participation with your insurance plan. 
 
Langstaff Brown Urgent Care Center (facility and physician fees)
Please call PRS at 800-204-9896.

Centura Outreach Lab (account #’s that begin with CL):
Insurance inquiries:
For dates of service prior to 8-2-08, please call 877-874-8780.
For dates of service 8-2-08 & after, please call 866-422-8072.
Patient balance inquiries:
For all dates of service, please call 877-874-8780.